Preparation
The route is studied before the climb. Every property is surveyed, documented and costed at handover, so the first month of management is not the first month of discovery.
UK property, actively managed.
From thousands of miles away — with a named contact in your own time zone.
Manchester operations, a live portal, and a written service promise. Built for Singapore-based owners who need to see their property is managed, without chasing anyone.
Book a portfolio review →01 — The route
Every route,
studied first.
Redpoint is a climbing term: to climb a route clean, start to finish — after studying it, attempting it, and refining the approach. It is how we run a portfolio. Five habits, applied every month, to every property.
Precision
Written response times and exact figures. Not “shortly”, not “as soon as possible” — within one business day, and an update every three business days on anything still open.
Discipline
The promise holds every month. Statements land on the same date, compliance renewals are diarised a quarter ahead, and our own service levels are audited monthly.
Persistence
Problems are worked until resolved — not closed when the contractor is booked. An issue stays on your portal, and on our board, until the property is right again.
Mastery
Each wave refines the next. What we learn on one building becomes the standing instruction on the next one — which is why the sixtieth handover runs better than the first.
02 — How we differ
You hear from us
before you have to ask.
01 /
Visibility
The live portal shows the true state of the property — works in progress, documents, statements, arrears. No chasing, no “let me check and come back to you”.
02 /
Proactivity
Same-day contact on anything raised, and an update every three business days while an issue is open — including the updates that say nothing has changed yet.
03 /
Accountability
Response times published in writing and audited monthly. If we miss one, it appears in your report before you notice it — with the reason and the fix.
04 /
Continuity
The team that helped you buy stays with you, purchase to exit. One named contact — not a ticket queue, not a rota, not a new account manager every spring.
60+
Units already managed under the same operations team
2
Time zones covered — Manchester and Singapore
1
Named contact per owner, purchase to exit
3d
Update cadence on any open issue
03 — The model
Active Stewardship™
Lettings, maintenance, compliance and reporting held by one team under one written promise — rather than split across an agent, a contractor and an accountant who have never spoken. One point of accountability is the whole product.
Monthly statement
| Line | Date | Amount |
|---|---|---|
| Rent received — Deansgate Sq, Apt 1204 | 01.07.26 | £1,240.00 |
| Management fee — 10% | 01.07.26 | −£124.00 |
| Gas safety renewal — CP12 | 14.07.26 | −£85.00 |
| Net to owner | £1,031.00 |
Fig. 04 — Owner portal statement
Lettings & tenancy management
Marketing, referencing, renewals and arrears — with the tenancy file open to you at all times.
Maintenance & compliance
Gas, electrical and fire safety diarised ahead of expiry; vetted contractors, quoted before instruction.
Owner reporting & statements
A fixed monthly statement date and an annual pack your accountant can use without a phone call.
Onboarding & handover
Snagging, inventory, utilities and keys — the route studied before anyone moves in.
04 — Portfolio
Selected portfolio projects.
All developments →05 — How it works
Four stages,
one named contact.
Onboarding — route studied
We survey the property, build the document file, set the compliance calendar and agree the service levels in writing. You meet the person whose name is on the account.
Weeks 0–4Management — climb in progress
Lettings, maintenance and compliance run under the agreed levels. Anything raised gets same-day contact and a three-business-day update cadence until it closes.
OngoingReporting — position marked
A statement on a fixed date every month, a live portal in between, and an annual pack your accountant can file without asking us for anything.
Monthly · AnnualContinuity — purchase to exit
Re-lets, refurbishment, refinancing or sale — handled by the same team, with the full history of the property already in the file.
Years06 — Why we built it
“We built Redpoint because our own clients kept asking the same question: who is watching the property while I'm away?”
Ivan
CEO & Chairman, Crestbrick Group