Marketing & referencing
Priced against live comparables in the same building, not the same postcode. Full referencing and right-to-rent checks before offer acceptance.
What we do
01 — 04
Four services, one accountable team.
Most overseas owners end up with an agent, a contractor and an accountant who have never spoken to each other — and a landlord in another time zone doing the coordinating. Redpoint holds all four functions under one written promise, with one named contact.
01 /
Fig. 01
Lettings &
tenancy management
Getting the property let is the easy half. Keeping it let, on the right terms, with a tenant who looks after it — that is the work that pays for itself over a five-year hold.
Tenancy & deposit
AST drafted, deposit protected inside the statutory window, prescribed information served — and evidenced in your portal.
Renewals & rent review
A recommendation with market evidence 90 days before expiry, so a renewal is a decision rather than a scramble.
Arrears
Chased from day one on a fixed escalation path. You are told when it starts, not when it becomes a problem.
02 /
Fig. 02
Maintenance &
compliance
Compliance is the part of UK letting that quietly becomes expensive. We diarise every certificate a quarter ahead of expiry and treat the deadline as ours, not yours.
Safety certification
Gas safety (CP12), EICR, EPC, smoke and carbon-monoxide alarms — booked ahead of expiry, filed to the portal on completion.
Reactive works
Vetted contractors, quoted before instruction above an agreed threshold. Same-day contact, three-business-day updates until closed.
Planned works
A condition view of the unit each year, so redecoration and appliance replacement are budgeted rather than discovered.
Building & managing agent liaison
Service charge queries, building defects and estate issues taken up on your behalf. You should never have to email a managing agent.
03 /
Fig. 03
Owner reporting &
statements
The monthly statement is the document most owners actually judge a manager on. Ours arrives on the same date every month, itemised to the line, with the evidence attached.
Statement line
| Line | Date | Amount |
|---|---|---|
| Rent received — Deansgate Sq, Apt 1204 | 01.07.26 | £1,240.00 |
| Management fee — 10% | 01.07.26 | −£124.00 |
| Gas safety renewal — CP12 | 14.07.26 | −£85.00 |
| Net to owner | £1,031.00 |
Live owner portal
Open works, documents, certificates, statements and arrears — the true state of the property, at any hour of your day.
Monthly statement
Fixed date, itemised, with receipts attached. Net-to-owner is the last line, every time.
Annual pack
A year-end summary your accountant can file without asking us for anything. We coordinate on tax — we never advise on it.
SLA audit
Our published response times are measured monthly. Misses appear in your report with the reason and the fix.
04 /
Fig. 04
Onboarding
& handover
The route is studied before the climb. By the time a tenant moves in, we already hold the survey, the inventory, the utilities, the warranties and the compliance calendar.
Pre-completion & snagging
Inspection against the developer's specification, defects logged and pursued through the warranty period — with Crestcare UK where the scheme is one of ours.
Inventory & utilities
Photographic inventory, meter readings, council tax and utility accounts opened in the correct name from day one.
Furnishing & fit-out
Specified to the rental market the building actually serves, on a fixed schedule you approve before anything is ordered.
Migration from another agent
Tenancy files, deposits, certificates and standing orders transferred — with a written letter to the tenant so nothing lands as a surprise.
05 — Boundaries
What we don't do.
We coordinate. We don't advise.
On tax and legal matters we will introduce you to a specialist, hold the documents and chase the deadline. We will not tell you what to do — and any manager who does should worry you.
No guaranteed returns.
We publish response times, not yields. Rent is a market outcome; the service level is the only thing we control, so it is the only thing we promise.